All hardware products which contain computer equipment eg: Hardware Wallet or Laptops may be eligible for return.
Eligibility for return depends on the nature of the problem, in all cases please contact our customer service team or email : firstname.lastname@example.org
IN TRANSIT DAMAGE : Any type of damage in transit is covered under our shipping insurance and we can replace or refund where damage in transit has occurred. In this instance please ensure you report damage in transit at the time of signing / collecting the item. Original packaging will also be required to process the claim.
- Timing – this must be claimed at the time of receiving the item.
FAULTY EQUIPMENT: In the instance were the product has been shipped / collected without issue but there is an intrinsic problem with the hardware, please call our customer support team to describe the problem to assist us determining the next step. This may be anything from a simple misunderstanding of how the equipment functions through to a manufacturer defect which may need to be claimed under manufacturer warranty.
- This must be claimed in the period of warranty validity and not be a results of misuse. Typically warranty is for 12 months from date of purchase. Any instances where misuse of the item has occurred but the claim has been made as a manufacturer warranty may invalidate the warranty claim and any expenses relating to repair and return shipping will be at the expense of the customer.